Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the Asquith Mattresses website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms.

About Us

This website is operated by Asquith Mattresses.
We are a UK-based business specialising in made-to-order mattresses.

Products & Made-to-Order Manufacturing

All mattresses sold by Asquith Mattresses are made to order.

Because each mattress is manufactured specifically for the customer:

  • We do not hold finished stock

  • Production begins shortly after an order is placed

  • Orders cannot be amended or cancelled once manufacturing has started

Product images are for illustration purposes only. Minor variations in appearance, stitching, or finish may occur.

Pricing & Payment

  • All prices are displayed in GBP (£) and include VAT unless stated otherwise

  • Prices may change at any time, but confirmed orders will not be affected

  • Payment must be received in full before production begins

We reserve the right to refuse or cancel orders in the event of pricing errors or suspected fraud.

Delivery

  • We offer FREE UK mainland delivery

  • Dispatch typically occurs within 7–10 working days

  • Delivery times are estimates and may vary due to factors outside our control

We are not liable for delays caused by third-party couriers, although we will work to resolve any issues promptly.

Customers are responsible for ensuring that delivery access is suitable for a mattress delivery.

Inspection on Delivery

Customers must inspect their mattress upon delivery.

Any visible damage or issues must be reported within 48 hours of delivery.
Claims made after this period may not be accepted.

Returns, Refunds & Cancellations

Please refer to our Refund & Returns Policy for full details.

In summary:

  • Orders may be cancelled within 24 hours of purchase

  • Made-to-order mattresses are non-returnable unless faulty

  • Refunds are only issued in accordance with our policies and statutory rights

Warranty

All mattresses come with a 5-year structural warranty, covering manufacturing defects in materials or workmanship.

The warranty does not cover:

  • Normal wear and tear

  • Comfort preference

  • Damage caused by misuse or improper support

Full warranty details are available on our Warranty page.

Mattress Care & Use

To maintain your mattress:

  • Use a suitable, supportive bed base

  • Rotate your mattress regularly

  • Follow all care guidance provided

Failure to follow care instructions may affect warranty eligibility.

Limitation of Liability

To the fullest extent permitted by law:

  • Asquith Mattresses shall not be liable for indirect or consequential losses

  • Our total liability shall not exceed the price paid for the product

Nothing in these Terms limits your statutory consumer rights.

Intellectual Property

All content on this website, including text, images, and branding, is the property of Asquith Mattresses and may not be used without permission.

Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Changes to These Terms

We reserve the right to update these Terms at any time.
Changes will apply to future orders only.

Contact Information

If you have any questions regarding these Terms, please contact us at:

📧 care@asquithmattresses.co.uk