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Shipping policy
Shipping Policy
At Asquith Mattresses, every mattress is made to order and delivered directly to you from our UK manufacturing partners.
Delivery Areas
We currently deliver to UK mainland addresses only.
Unfortunately, we are unable to deliver to:
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Northern Ireland
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Channel Islands
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Isle of Man
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Scottish Highlands & Islands
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BFPO addresses
Delivery Cost
FREE UK mainland delivery on all orders.
There are no hidden charges.
Made-to-Order Dispatch Times
All mattresses are made to order.
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Dispatch typically occurs within 7–10 working days
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This allows time for manufacturing, quality checks, and preparation for delivery
Dispatch times are estimates and may vary during busy periods.
Delivery Method
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Mattresses are delivered via a specialist third-party courier
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Delivery is typically made to your front door
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Couriers may contact you in advance to arrange delivery
Customers are responsible for ensuring:
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Clear access for delivery
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That doorways, staircases, and hallways can accommodate the mattress
Delivery Inspection
Please inspect your mattress upon delivery.
If your mattress arrives:
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Damaged
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With visible defects
You must notify us within 48 hours of delivery with clear photographs and your order number.
Claims reported after this period may not be accepted.
Delays & Courier Issues
While we work closely with our courier partners:
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We are not responsible for delays caused by third-party couriers
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We will, however, assist in resolving delivery issues as quickly as possible
Failed or Missed Deliveries
If delivery fails due to:
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Incorrect address details
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Lack of access
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Customer unavailability
Additional delivery charges may apply.
Changes After Order Placement
Once an order has entered production:
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Delivery details cannot be changed
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Orders cannot be cancelled
Please ensure all delivery information is correct at checkout.
Contact Us
If you have any questions about delivery, please contact us at: